Frequently Asked Questions & Additional Support
Frequently asked questions
Is it safe to wash my plushie in the washing machine?
All regular plushies are machine washable. Do not put weighted or scented plushies in a washing machine or dryer. For regular plushies, wash on cold using a gentle cycle and run on medium or low heat in conventional dryers. You can also air dry in the sun if you prefer. Make sure the plush has dried entirely before returning to regular use or else the damp fabric may be vulnerable to molding.
What is the best way to clean my plushie?
Use natural non-toxic fabric cleaners and hand wash for the best result. For difficult stains, consider applying a small amount of stain remover and scrub lightly. Regular plushies can be put into the washing machine, but weighted and scented plushies should not be.
How much of every sale goes to your social impact programs?
We are a burgeoning start-up that truly values people over profit. However, in the early stages of building a brand it is important to have cash on hand for expansion and a safety net. Our current social impact is 50% of the profit. Profit margins vary for each product type. As our retail partnerships and revenue streams become more consistent and plentiful our social impact portion will increase. The goal is to use 100% of profits for social good, from building schools and shelters to funding after-school programs to empower kids to be leaders today and tomorrow.
In addition, we donate inventory from time to time. Around the holiday season we donate plushies and books to foster children with special needs, children in the hospital, and community programs. We donate backpacks during the back-to-school drive, and during other holidays. We always rise to the occasion when we are presented with an opportunity to use our resources for real impact.
Why do you donate to youth programs and not animal conservation efforts?
Our world is so small that every issue we face has some connection to the other challenges we are combatting. How do you approach a multi-faceted problem? With a multi-faceted approach. There are several organizations meeting the needs of immediate animal suffering, environmental degradation, governmental negligence, and science research. These are all very important urgent problems. We respect and admire these organizations, but we also see a very real need to curb these issues through early-stage intervention. By changing the culture of society, we can prevent or avoid the harm we’ve caused to this planet and the animals we share it with.
Pangolins are so endangered today because of a culture of mistreatment, governmental policies that did not address poaching, and a social climate that lacked awareness. Raising children who are more conscious, empathetic, and knowledgeable presents an opportunity for exponential impact and intersectionality. This is why we dedicate ourselves to youth empowerment as an approach to combating social and environmental issues.
I purchased something but the price went down after, do you price match?
We strive to keep our prices fair, consistent, and reasonable. We sell on our website, at conventions, Amazon, and through a web of 40+ retail partners. It’s hard to track all these venues to confirm the price remains uniform. We also run promotions from time to time, and do not restrict the rights of our partners to do the same.
If you find a lower price on an Axol & Friends product from a licensed retailer, or sold directly from us, within 60 days you can receive a price match in the form of a gift card credit for the difference plus 25% of the price as a bonus.
Price matches only apply to licensed retailers, meaning resellers or unauthorized dealers are not eligible for price match protection. The lower price must be for the exact same model, including the size and color – and does not cover bundles or promotions for free products or buy one get one deals. Price matching does not apply to event-specific discounts or promotions that we may run in person on occasion. Discounts during Thanksgiving, Black Friday, and the period of 12/01-12/27 are not eligible for price matching.
Contact us for more information or to submit a price match claim.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Using the link in your email you can track your products along their adventure to your home!
What Next?
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