All regular plushies are machine washable. Do not put weighted or scented plushies in a washing machine or dryer. For regular plushies, wash on cold using a gentle cycle and run on medium or low heat in conventional dryers. You can also air dry in the sun if you prefer. Make sure the plush has dried entirely before returning to regular use or else the damp fabric may be vulnerable to molding or mildew.

Use natural non-toxic fabric cleaners or a drop of dish soap, and hand wash for the best result. For difficult stains, consider applying a small amount of stain remover and scrub lightly. Regular plushies can be put into the washing machine, but weighted and scented plushies should not be.

We are a burgeoning start-up that truly values people over profit. However, in the early stages of building a brand it is important to have cash on hand for expansion and a safety net. Our current social impact is 50% of the profit. Profit margins vary for each product type. As our retail partnerships and revenue streams become more consistent and plentiful our social impact portion will increase. The goal is to use 100% of profits for social good, from building schools and shelters to funding after-school programs to empower kids to be leaders today and tomorrow.

In addition we donate inventory from time to time. Around the holiday season we donate plushies and books to foster children with special needs, children in the hospital, and community programs. We donate backpacks during the back-to-school drive, and during other holidays. We always rise to the occasion when we are presented with an opportunity to use our resources for real impact.

Our world is so small that every issue we face has some connection to the other challenges we are combatting. How do you approach a multi-faceted problem? With a multi-faceted approach. There are several organizations meeting the needs of immediate animal suffering, environmental degradation, governmental negligence, and science research. These are all very important urgent problems. We respect and admire these organizations, but we also see a very real need to curb these issues through early stage intervention. By changing the culture of society, we can prevent or avoid the harm we’ve caused to this planet and the animals we share it with.

Pangolins are endangered today because of a culture of mistreatment, governmental policies that did not address poaching, and a social climate that lacked awareness. Raising children who are more conscious, empathetic, and knowledgeable presents an opportunity for exponential impact and intersectionality. This is why we dedicate ourselves to youth empowerment as an approach to combating social and environmental issues.

We strive to keep our prices fair, consistent, and reasonable. We sell on our website, at conventions, and through a web of 200+ retail partners. It’s hard to track all these venues to confirm the price remains uniform. We also run promotions from time to time, and do not restrict the rights of our partners to do the same.

If you find a lower price on an Axol & Friends product from a licensed retailer, or sold directly from us, within 60 days you can receive a price match in the form of a gift card credit for the difference plus 25% of the price as a bonus.

Price matches only apply to licensed retailers, meaning resellers or unauthorized dealers are not eligible for price match protection. The lower price must be for the exact same model, including the size and color – and does not cover bundles or promotions for free products or buy one get one deals. Price matching does not apply to event-specific discounts or promotions that we may run in person on occasion. Discounts during Thanksgiving, Black Friday, and the period of 12/01-12/27 are not eligible for price matching.

Contact us for more information or to submit a price match claim.

If you decide you no longer want your Axol & Friends product or an issue arises, you should reach out by emailing jon@axolandfriends.com or using our contact form. Our return policy covers 30 days from the date of delivery. For detailed information on our return policy go to axolandfriends.com/returns From November 1 to December 31 the return window is extended to 90 days.

Use our contact form below